Shipping policy

Our Promise! 72 Hours Nationwide Delivery Guaranteed (Applies To Paid Orders Only). 

Online orders at Lagos, Abuja and Port-Harcourt are within 24hrs while other Locations is within 3-7 business days.

There is free delivery in Lagos state for orders with the amount above N100,000 (One hundred thousand naira only) and N1,000 (One thousand naira only) for orders with the amount below N100,000. Southern states, a flat rate of N3,500 (Three thousand five hundred naira only) and Northern states, a flat rate of N4,500 (Four thousand five hundred naira only)

Qfaves does not deliver items internationally. Purchases are acceptable from anywhere in the world but ensure you indicate a local delivery address and contact number.

Returns, exchanges & repairs

We understand that occasionally you may change your mind or want to return an item to us. If you wish to return it to us, please send our customer service team an email: within 14 days of delivery in its original condition e.g. kept in the original packaging, undamaged and unused.

Yes, we do. At we stand behind our goods and services and want you to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with you fairly and reasonably; we hope you will be fair and reasonable with us as well. Read our full return policies.

We are so sorry that happened, we will endeavour to rectify the problem as soon as possible.
Return of a wrong item will only be looked into if it is reported within our 7 days policy.

We refund the full cost of eligible purchases by transferring the entire amount to your bank account after an item is retrieved. We do not give cash refunds.

Yes, we have certified engineers situated at all Qfaves stores nationwide who will assist with repairs at a subsidized price.

Sales & Payment has three payment options you can choose from. has three payment options you can choose from: 

1) Pay on Delivery.
2) Webpay via local Mastercard, VISA and Interswitch Verve cards from anywhere. 
3) Bank transfer from any bank in the country. When you place your order on our website, these options are displayed and you can choose a suitable option for you.

Once you have found your preferred product, just follow the steps below: 
• Select a preferred colour by clicking on the dropdown menu that shows your preferred colour and then clicks on ‘Add to cart, to add this product into your cart.
• You see a message in green saying your item has been added to your shopping cart.
• Click on the ‘proceed to checkout’ tab to complete your order process.
At checkout, you will need to choose either to checkout as a guest or register
• If you click register and checkout or checkout as a guest, you will need to fill in your personal details and shipping address if you are a new customer.
• Click on your preferred payment option before clicking the ‘Place Order button

At we sell only brand new products except otherwise stated.

Qfaves only allows local debit cards.

Pre-order is the initial deposit made before a product is released for sale in the open market.